• Online tickets can not be refunded, but are transferable (eg if you can not take the reserved tour yourself).
  • Should you not be able to take part on the date you have reserved, but would like to join the tour on another day, please contact us by phone or e-mail. This is the only way to prevent your ticket from becoming invalid. (Tel .: 069-27 10 10) or emails
  • We also offer a pick up service from your hotel in and around Frankfurt. Please call for the phone number 069 271010 on. Please note that extra costs are incurred for this service which are not paid with the tour ticket and which can not be purchased online. The costs are then payable separately in our departure office before the start of the tour.
  • Please follow the purchase process step by step and print out your ticket at the end of your own printer. By means of the barcode your ticket will be checked for validity before the start of the tour.
  • Please note that the sales of our online tickets take place via a secure SSL connection. So 100% security for you and your data. Further information can be found below.
  • furthermore ours apply TERMS & CONDITIONS

Sale of online tickets 1
Reservix GmbH, as a partner, sells tickets for our various tours, sightseeing tours and excursions on our behalf. The ticket purchase process from order processing through correspondence to the dispatch of the tickets is carried out by Reservix GmbH, Frankfurt (AD ticket GmbH, Kaiserstrasse 69, 60329 Frankfurt am Main, Tel .: 0180-6050400). Further information on data protection at Reservix can be found in Imprint of the Fa Reservix

Sale of online tickets 2
TrekkSoft AG also sells tickets for our various tours, sightseeing tours and excursions as a partner on our behalf. The ticket purchase process from order processing and correspondence to dispatch of the tickets is carried out by TrekkSoft AG, Hauptstraße 15, 3800 Matten b. Interlaken (Switzerland), email: , Telephone: +41 31 528 03 37. Further information on data protection at TrekkSoft AG can be found in Imprint of Fa TrekkSoft

The sale of the ticket of both companies takes place via SSL encryption, so it can not be read by third parties.